ZKRock

ZKRock Privacy Policy

This "ZKRock Privacy Policy" (hereinafter referred to as "this Policy") outlines how ZKRock Group and its global subsidiaries (collectively referred to as "ZKRock," "we," and "our") collect, use, disclose, process, and protect the personal information you provide while using our website, products, or services. Please read this Policy carefully. If you have any questions, please let us know.

This Policy describes how ZKRock generally handles your personal information but cannot cover all processing scenarios. If you use specific products or services, please refer to the specific privacy notices or supplementary policies provided at the time of their release.

This Policy applies only to ZKRock websites and products that display or link to this privacy policy.

This Policy will help you understand the following:

1. How ZKRock collects and uses your personal information.

2. How ZKRock uses cookies and similar technologies.

3. How ZKRock entrusts, shares, transfers, or publicly discloses your personal information.

4. How ZKRock protects your personal information.

5. Your rights.

6. How ZKRock processes minors' personal information.

7. Third-party links and their products and services.

8. How your personal information is transferred globally.

9. Contact and complaints.

10. Updates to this Policy.

**1. How ZKRock Collects and Uses Your Personal Information**

(a) Personal Information Collected by ZKRock

Personal information refers to information that can identify an individual, recorded electronically or otherwise, either alone or in combination with other information. Such information is directly submitted to us when you use our website, products, or services, or interact with us, for example, when you create an account or contact us for support. We may also obtain information by recording how you interact with our website, products, or services, using technologies like cookies, or from software running on your device. Where permitted by law, we may also obtain data from public and commercial third-party sources, such as purchasing statistical data to support our services. The data we collect depends on how you interact with us, including the websites visited or products and services used, and may include your name, address, email, phone number, login information (username and password), photos, and identification information. We also collect information you provide to us and the content of your messages, such as query information or issues you provide for customer support. Additionally, we gather non-identifiable information, which cannot be used to determine personal identity, such as website traffic, app downloads, and product sales.

When using ZKRock products or services, you may need to provide personal information. You are not required to provide personal information to ZKRock, but in certain cases, if you choose not to provide it, ZKRock may be unable to provide the relevant products or services or respond to or resolve your issues.

(b) How ZKRock Uses Your Personal Information

ZKRock uses your personal information for the following purposes:

1. Registering an ZKRock account.

2. Authentication. During authentication, we and third-party service providers need to collect your name, mobile number, and identification number. Your mobile number and identification number are sensitive personal information used for your authentication by third parties. We will encrypt your identification number for business risk control and employ encryption measures during information transmission to ensure the safety of your personal information.

3. Processing your orders. Information related to e-commerce orders may be used to process orders and provide related after-sales services. For example, to ship products and provide after-sales services, we need you to fill in the recipient's address, name, mobile number, and postal code, and may share this information with third-party storage, logistics, and service providers. When you make a payment, we need to collect your order number, payment transaction number, order amount, and payment method, which may need to be shared with third-party payment companies; to issue invoices, your name and order number may need to be shared with tax authorities, and for sending invoices, your invoice address, name, mobile number, and postal code may need to be submitted to third-party logistics providers. To protect your transaction security, we may collect your account information, device information, IP address, bank card number, and your registered mobile number and email, with your IP address, bank card number, registered mobile number, and email being anonymized. For after-sales service convenience, we may need to record the device information you purchased.

4. Sending you important notifications.

5. Providing you with a personalized user experience and personalized content, such as credit services and services for major clients.

6. Contacting you, with your explicit consent or upon your request, to send information about products and services you may be interested in, invite you to participate in ZKRock events and market research, or send you marketing messages. You can unsubscribe from such messages at any time.

7. Collecting user feedback. Your feedback is vital for helping ZKRock improve services. To process your feedback, we may use your personal information to contact you and keep records.

8. Conducting internal audits, data analysis, and research to analyze business operational efficiency and measure market share, and improve ZKRock's products and services.

9. Troubleshooting errors if you choose to send us error details.

10. Protecting the security of our products, services, and customers or users.

11. Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies.

12. Other purposes for which we obtain your consent.

**2. How ZKRock Uses Cookies and Similar Technologies**

ZKRock’s website, mobile applications, online services, emails, and advertisements may use local storage technologies such as cookies, pixel tags, and web beacons. Information collected through cookies and similar technologies is treated as non-personal information. However, if local law considers IP addresses or similar identifiers as personal information, ZKRock will also treat those identifiers as personal information.

(a) Cookies

Cookies are text files stored on your computer or mobile device by a web server. The content of cookies can only be retrieved or read by the server that created them. Each cookie is unique to your web browser or mobile application and typically contains an identifier, website name, and some numbers and characters.

ZKRock sometimes stores cookies on your computer or mobile device to improve user experience, including:

1. Login and authentication. When you log in to the website using your ZKRock account, cookies allow you to jump directly from one page of the website to another without having to log in again on each page.

2. Storing your preferences and settings. The website can use cookies to save settings such as language, font size, shopping cart, and other browsing preferences.

3. Interest-based advertising. ZKRock uses cookies to collect information about your online activities and discover your interests to provide you with the most relevant ads.

4. Statistical analysis. Using cookies, ZKRock can collect information about your use of our website and other applications, such as recording single visits (using session cookies) or multiple visits (using persistent cookies).

ZKRock will not use cookies for any purposes other than those described in this Policy. You can manage or delete cookies according to your preferences. For details, visit AboutCookies.org. You can choose to clear all cookies stored on your device at any time, and most web browsers have features to block cookies. For more information on how to change your browser settings, visit the following links: Internet Explorer, Google Chrome, Mozilla Firefox, Safari, and Opera.

If you clear cookies, you will need to change user settings each time you visit ZKRock's website. Additionally, please note that some of ZKRock's services may require cookies, and disabling cookies may affect your use of these services.

(b) Web Beacons/Pixel Tags

In addition to cookies, ZKRock and certain third parties may use web beacons and pixel tags on the website. Web beacons are typically electronic images embedded in websites or emails used to identify cookies on your device when you view a webpage or email. Pixel tags allow ZKRock to send emails in a readable format and enable us to know whether the emails have been opened.

ZKRock and certain third parties use these technologies for various purposes, including analyzing service usage (used in conjunction with cookies) and providing content and advertisements that better meet your needs. For example, emails sent by ZKRock may contain click URLs linking to ZKRock website content. If you click that link, ZKRock will track the click to help us understand your product and service preferences and improve customer service. If you do not wish to have your activities tracked in this way, you can unsubscribe from ZKRock's email mailing list at any time.

ZKRock and certain third parties may use other local storage technologies in certain products and services, such as local shared objects (also known as Flash cookies) and HTML5 local storage. These technologies are similar to cookies and also store certain information about your activities and preferences on your device. However, these technologies may use different devices than standard cookies, so you may not be able to control them using standard browser tools and settings. For instructions on disabling or deleting information contained in Flash cookies, click here: http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

(d) Do Not Track

Many web browsers have a Do Not Track feature that sends Do Not Track requests to websites. Currently, major internet standards organizations have not established policies regulating how websites should respond to such requests. If your browser has the Do Not Track feature enabled, all of ZKRock's websites will respect your choice.

(e) Application Operations: For user statistics and operational optimization, we may need to collect the following user information: device identification codes (such as IMEI, Android ID, device serial number), as well as device manufacturer, brand, model, and Android version.

**3. How ZKRock Entrusts, Shares, Transfers,

(f) Personalized Services: To simplify user operations, we may need users to use the camera function.